Returns Policy

ALL PRODUCTS THAT ARE DEFECTIVE WILL BE REPLACED AT NO COST TO THE PURCHASER. ALL OTHER PRODUCTS CAN BE RETURNED FOR A MERCHANDISE CREDIT OR EXHANGED FOR A DIFFERENT PRODUCT ONLY! ITEMS MUST BE IN THE SAME RESELLABLE CONDITION UPON RETURN. ANY SIGNS OF USE, JUDGED AT THE DISCRETION OF THE HORTONS, WILL NOT BE ACCEPTED FOR RETURN. THERE ARE NO REFUNDS AND PURCHASER MUST PAY ALL SHIPPING COST ASSOCIATED WITH RETURNS. PLEASE CONTACT US FOR A RETURN SHIPPING AUTHORIZATION NUMBER PRIOR TO RETURNING A PRODUCT BACK TO THE HORTONS. NO RETURNS ON ANY CUSTOM ORDERS SUCH AS SCRATCH PANTS, CUSTOM LENGTH LEASHES AND COLLARS, ETC.
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